Privacy
Privacy Policy
This Privacy Policy explains how Serrevo collects, uses, shares, and protects information when businesses use the platform to manage field service operations.
What we collect
Serrevo collects account details, business information, contact details, job records, customer records, invoice details, and payment-related metadata needed to operate the platform.
We may also collect technical usage data such as browser, device, IP address, and activity logs to secure the platform and improve service reliability.
How we use information
We use information to provide scheduling, dispatch, customer communication, invoicing, reporting, and payment features inside Serrevo.
We also use data to support customer service, prevent fraud, comply with legal obligations, and maintain platform performance and security.
Payments and third parties
Online payment processing and connected account onboarding may be provided through third-party payment processors such as Stripe. Payment processors handle sensitive payment data according to their own terms and privacy practices.
We share only the information necessary to provide platform operations, payment processing, communications, hosting, analytics, and compliance support.
Retention and security
We retain information for as long as needed to provide the service, meet legal requirements, resolve disputes, and enforce agreements.
Serrevo uses administrative, technical, and organizational safeguards designed to protect business and customer data from unauthorized access, alteration, disclosure, or loss.
Questions
If you have questions about this Privacy Policy or data handling practices, contact the Serrevo support team at support@serrevo.com.